We make our best effort to pack the fish/shrimps/snail to ensure save arrival into their final destination. However, if some of the ordered animal arrives dead - dead on arrival (DOA), please send as a photo of the deceased animal within 2 hours from receiving the parcel and we will send you a refund for it.
However, if the shipment gets delayed by the courier (doesn't arrive overnight), the guarantee of the live arrival is waived and no refunds will be issued.