Our products are shipped via Canada Post or Couriers (Purolator, Dicom or Fedex). If we receive your order before 2 pm., we will attempt to ship it the same day (excluding weekends).
We guarantee a live arrival of livestock with 1 day shipping only. If the shipment gets delayed by the courier the guarantee of the live arrival is waived. The shipping cost paid will be refunded.
From October to March, plants have to be shipped overnight or we can not guarantee that they won't get damaged by frost during transport.
Unfortunately, we do not ship stands and aquariums larger than 20 gallons. They can be picked up at our warehouse in Guelph.
Orders above $195 qualify for free shipping (orders containing substrates over 30kg in total, backgrounds larger than 48", tanks larger than 20 gallons and stands and orders outside of Canada are excluded). Free shipping orders are shipped via Canada Post's Expedited Parcel. Therefore livestock and live plants can not be part of the free shipping order as they won't arrive overnight required to guarantee live arrival.
How to estimate shipping costs?
- Add items that you want to purchase into the Shopping Cart.
- Press Estimate Shipping Cost button. A new window will open.
- Select your province and enter your postal code.
- Press Update and bellow you will find shipping quotes for your order.
Unopened items in original packaging can be returned within 30 days of purchase. Contact us for details.
Livestock and live plants are not returnable.
Payment is accepted via Paypal, e-transfer Interac (EMT) or a credit card (Visa, Mastercard and American Express).