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Testimonial

Disappointed

Tuesday 08 December, 2015



Disappointed with the plants bought. Will never buy plants again. Shipping is slow (6 days) with "expedited shipping" and plants were packaged in heat bags. Some plant portions are small portion (1 stem for jungle val) and not worth the money and contrary to the picture displayed on the site. Plants looked wilted and had black roots. Satisfied with the Seachem plant supplements and their prices and will likely buy again.

Only 1 stem, so very poor value for money. Received unhealthy plant - wilted and black roots. Started wilting/melting within 5 days of planting if though came packaged in heat pads.

Response from AngelFins: We highly recommend to use overnight shipping for shipping live plants, especially during colder months (see Shipping Info). When you submitted your order, you selected the order to be shipped as Expedited Parcel with average delivery time of 7 business days instead of the recommended Priority service. We packed the plants in a thermo foil, we also added a heat pack and requested a signature at delivery (so that the package would not be left outside) to increase the chance that the plants would arrive in good condition. All the extra was cover by our company. It is unfortunate that the plants did not arrive in good condition that is why we strongly recommend to our customers to use overnight shipping for shipping plants.
Regarding the portion size. The description for the Valisneria clearly states that you are buying just one stem, that is why the price is lower than of other loose plants.
Testimonial By: Arun Govind — Lacombe, AB, Canada



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